Christine Caldwell

972-247-8535

3624 Parkridge Dr 214 Dallas, Texas 75234

  chris-caldwell@hotmail.com

Professional, Dedicated, Hard Working, Team Player Objective: Utilizing my work

experience, communication and people skills, as well as my ability to perform well in any

environment will benefit my employer as well as my team as we strive to achieve our

goals.

Employment History

Kelly Connect At home Position

Inbound Virtual Call Center

Tier 1 Applecare Advisor

Assisting inbound callers that were experiencing issues with their iOS devices, or with

their Apple Id in iTunes. Troubleshooting along with the PAIR process demonstrated a

memorable customer experience as well as First Time Call Resolution. With these

abilities I was able to achieve an 88% or above

Iqor

Certified Tech Level One Agent

Call Center

January 2013- April 2013

With the use of my interpersonal and strong communication skills, assisting inbound

callers with technical difficulties and questions regarding their Samsung mobile devices.

Preferred Health Systems

Marketing and Insurance

TSR for Health Insurance

October 2010- November 2011

Called clients who had recently inquired online about insurance; made appointments for

the purpose of demonstrating and selling them a health plan. Took credit card payments

by telephone, and confirmed through third party verification.

Clayton Anderson Restoration

General Contracting Company

Roofing Consultant

501 S. Wisteria Mansfield Texas

May 2010 – October 2010

Door to door sales, measured roofs, wrote estimates, located different vendors as well as

supervised 12 member sales staff. Dealt with sub vendors, checked on jobs, picked up

checks, faxed, traveled out of state to assess damages to homes and businesses caused by

severe weather.

The Art Institute of Dallas

Dallas Texas

Applied Science Degree in Culinary Arts

2003 - May 2006 September

Pursued a degree in Culinary Arts

Skills: Customer service, Some typing, Communication, PC literate, Fast worker, Quick

Study, Exceptional Organization skills, Clerical, Very strong and aggressive in sales. Able

to delegate tasks very well. Multitasking, proficient in Microsoft Office and practiced in

the use of Exactimate. Extensive knowledge of Knowledge base for Samsung and Apple

mobile devices. Phone Etiquette

Languages Some Spanish